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Terms and Conditions

Independent Living Aids and Quality Rehab Equipment, Mobility Equipment and Rehabilitation Equipment 

Shipping Australia Wide FOR JUST $15 PER ORDER or Free Shipping For Orders Over $100

Over 92% of web store items in stock at any one time!

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Payment Methods:

We accept Visa, Mastercard or Paypal

All prices are in Australian Dollars (AUD). 

Orders can be made securely on-line with a Credit Card or by Pay Pal. 

Refund / Returns Policy

1.14 days money back from date of invoice. Goods must be in a new and unused condition due to health regulations. Manufacturing anomalies excepted.

2. Goods must have been purchased directly from independentlivingstore.com.au

3. Goods must be complete, in their original packaging and in a saleable condition, with no dirty or greasy marks, or damage. The goods must not have been worn. Damaged or soiled product will not be accepted.

4. Goods will not be accepted for credit for any of the following reasons:

- goods returned after 21 days from date of invoice

- goods returned without original invoice details

- goods that were specially procured for you

- goods not in their original packaging

- goods in an unsaleable condition

5. Any refunds will not be paid until such time as goods returned have been receipted in our warehouse and inspected. Once this is completed a refund amount excluding any restocking fees, freight or other costs will be made. Refunds will not be paid on goods that have been damaged or soiled.

6. Should a product be received which is damaged on arrival, please notify us immediately. We will replace the product within five working days of its receipt, (although exceptions to this may occur from time to time). Replaced products will be returned in their original packaging. 

7. Exceptions to this policy will be:

Genuine warranty claims returned by you and accepted by us. Warranty claims will be processed as soon as approval is received from the manufacturer. At their discretion goods may be credited, replaced or repaired.



Delivery Policy
Delivery fee of $15 is to be added to price of the goods except where the order exceeds $100 when free delivery will apply. Please allow up to 10 days delivery time. Note: If instructed by client "OK to leave" if not in, provided our courier has delivered and left as instructed, it will be the clients responsibilty if the delivery goes missing.

Goods will be despatched from our warehouse as soon as possible, and in many cases the same day of the order. Please allow up to 10 days for delivery as we are often reliant on the freight companies

Privacy and Security Policy
We recognise the importance of protecting your privacy and are committed to ensuring the continued integrity and security of the personal information you entrust to us.

We appreciate that the success of our business is largely dependent upon a relationship of trust being established and maintained with past, current and prospective customers, shareholders and other individuals with whom we conduct business. We will therefore continue to collect and manage your personal information with a high degree of diligence and care.

Our aim is to comply at all times with the privacy laws (incorporating the National Privacy Principles) that apply to us. If you have a comment, query or complaint regarding a privacy matter, we encourage you to discuss it with us.

How We Handle Your Personal Information
The following explains the types of personal information we collect and how we handle that information.

Types Of Information Collected and Held By Us
We need to collect some of your personal details to enable us to establish and maintain a relationship with you. We will usually ask for your name, address and other contact details (such as phone, fax and email) so we can communicate with you. In some cases we may also need your credit card details to perform the transaction.

We do not collect certain types of information (such as ethnicity, age, trade or professional association membership or health) without your consent.

How We Collect Your Information
In most cases we collect personal information directly from you. Sometimes we may obtain your information from a credit-reporting agency (in the case of credit to be provided), or a third party acting on your behalf.

When you visit our Website, our Internet Service Provider records information (such as your server address and top level domain name, the type of browser you are using, the date, time and pages accessed) in relation to your visit for statistical purposes. This information is collected as aggregated data and the user remains anonymous.

How We Protect Your Information
We take all reasonable steps to ensure your information remains secure, and to prevent unauthorised access to your information. Although we endeavor to ensure that all personal information kept by us remains accurate, we also depend on you to tell us of any changes to your details.

We use our best efforts to ensure that information received via this Website remains secure within our systems. We are regularly reviewing developments in online security, however users should be aware that there are inherent risks in transmitting information across the Internet. All of the information you provide via our ordering system is protected.

Our Use Of Your Information
Generally we only use or disclose your information where necessary and in order to provide you with the product or service you have requested. We may also use it for the Group's internal business purposes such as research and product development, and for assessing your future applications for products or services provided by us. We do not sell, rent or trade your personal information.

When you send us an email, the contents and your email address are used only for the purpose for which they were provided. We do not retain this information unless you consent or we believe we have a legal requirement to do so.

Liability Protection For Unauthorised Use
While each financial institution in Australia that enters into a contract with you to provide you with a credit card does so on particular terms, your liability for unauthorised transactions is often similar across institutions.

In general, major banks will not hold you liable for any unauthorised use that you have not caused or contributed to.

Often, liability for unauthorised use is limited to $50.00. Of course, banks require you to notify them immediately if you become aware of the credit card being misused, lost or stolen so that they can limit their own liability under this policy. Be certain to check the terms and conditions, and your responsibilities, regarding your holding a credit card with your bank or credit card provider.

Still don't want to use your credit card on the Internet?
We understand with on line technology people are sometimes a little hesitant. No problem. Just email us your order so we can hold the goods for you and post us a cheque or money order.

Access to Your Information, Queries and Complaints
If you have a query, comment or complaint about privacy, or wish to access your personal information, please contact our office through the "contact us" page and we will assist where possible.

This document is correct as at March 2016. We are regularly reviewing our compliance with our privacy obligations. This document will be updated from time to time to reflect any changes in our approach to privacy or information handling practices.

All currency transactions are in Australian Dollars.

 

 

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